A size chart link is featured on each product page above the add to chart button on mobile and desktop browsers. For the most accurate results, measure your bust, waist, and hips.
Orders & Shipping
Our normal processing time is 2-5 business days. During holiday season and sales, we may experience delays, please allow 3-7 business days of processing during these times. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email. If you have not received your shipping confirmation email, please check your spam/junk/promotions folder. We do not offer in-person pickup or return services.
No, if a customer orders a product from another country from which duties must be applies, the customer is required to pay any extra duty or customs fees upon delivery.
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim. Please contact your local post office before contacting our customer service team for more timely resolution. If you need assistance with this, please let us know.
If your package arrives and the product is damaged, please send us an e-mail immediately with your order number, which item is damaged, a description, and photographic evidence to email@example.com. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for packages arriving damaged must be made within 7 calendar days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will not be provided if any parts of the address are incorrect.
We only accept returns on unworn, unused, and unwashed clothing. Item(s) cannot be returned if the care label or any tag has been cut/removed. All items are thoroughly inspected before any action is taken. You have 14 calendar days from the date you received your items to make a return. Orders placed separately cannot be returned as one. We can only issue refunds to a buyer’s original payment method. Combining orders will slow down the return process. Since we process your order as soon as possible, if you have received a shipping notification, your package has already been processed and cannot be cancelled. We do not offer in-person pickup or return services. Any package sent to us without postage will be returned to the sender. ALL ORDERS PLACED ON AMAZON MUST BE RETURNED THROUGH AMAZON!
Want to return your items? Follow these 3 easy steps!
1) Ensure your items are refundable. We accept returns within 14 calendar days of the delivery date if the item is unwashed, unworn, and free of any stains, odors, and distinct smells (including deodorant and perfume). Item must not be a final sale item. Refunds will be issued in the same form of original payment method, excluding shipping and handling. All tags must be attached when returned.
2) Print out our return form. We cannot process returns without this form. You can find it by clicking here. Please send returns to ICONI, 4950 South Yosemite St, #F2-361, Greenwood Village, CO 80111. You may send it using any courier of choice. We do suggest using a tracking service; we will not be held liable for any packages that are lost enroute back to us. We do not currently offer prepaid return labels at this time.
3) Once we receive your return, we will process your return within 5-7 business days. A confirmation email will be sent to you to confirm your return.
Please use our contact form before sending packages for exchange. Due to fluctuating inventory, exchanges are not guaranteed.
LAUNCHES & RESTOCKS
All new collections launch at 7am MST on the day of the launch. Please sign up for our email distro to get information on new collection launch dates.
Product restocks are subject to change. To be the first to know about restock dates, following us on social media and sign up for our newsletter at the bottom of this page.