Frequently Asked Questions
How can I find out more about ICONI?
Find out more about our company and business model on our About Us page.
What is the best way to contact you?
The best way to contact us is by email at firstname.lastname@example.org. Please include your order number on all emails.
What size should I buy?
A size guide link is featured on each product page above the add to cart button. For more accurate results, have someone else help with the measurements.
Bust - keep the tape around your back at the band level, measuring around to the fullest part of your bust. If in between inches, round up.
Waist - start measuring from the narrowest part of your waist, found above your belly button, but below your rib cage.
Hips - start with your hips together, measuring the fullest part of your hips. Make sure to include the buttocks area as well.
Waist - this is the soft area directly above your hipbone, but below your rib cage. Start measuring from your belly button, bringing it the whole way around your body.
Hips - measure the circumference of your hips. Starting at one hip, measure over the longest part of your buttocks, all the way around to where you started
Inside Leg - start measuring your inner leg, from the crotch area, to where you would like the bottoms to fit around the ankle.
When will my order ship?
Our normal processing time is 2-5 business days. During holiday season and sales, we may experience delays, please allow 3-7 business days of processing during these times. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email. If you have not received your shipping confirmation email, please check your spam/junk/promotions folder. We do not offer in-person pickup or return services.
Are duty and customs fees included in the purchase cost for international customers?
No, if a customer orders a product from another country from which duties must be applies, the customer is required to pay any extra duty or customs fees upon delivery.
When will a product be restocked?
Product restocks are subject to change. To be the first to know about restock dates, following us on social media and sign up for our newsletter at the bottom of this page.
How can I return an item?
You can find the full shipping and returns policy here. We do not offer in-person pickup or return services.
What if my item is lost, stolen, or damaged?
You can find the full lost, stolen, or damaged policy here.