Orders, Shipping, and Returns
For all customer service, marketing, and press inquiries, please contact us at email@example.com.
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes changing the item/size, delivery/billing address, adding items to your order, and/or shipping method.
ICONI LLC reserves the right to reject or cancel your order fulfillment of all orders on the ICONI Leggings website. We explicitly reserve the right not to accept your order for any of the following reasons: the product is not available/in stock, your billing information is not correct or not verifiable, your order has been suspected of fraudulent activity, we could not deliver to the address provided by you, Force Majeure, or in the event of misspelling, pricing, or other errors in the website information.
Our normal processing time is 2-5 business days. During holiday season and sales, we may experience delays, please allow 3-7 business days of processing during these times. All pre-ordered items will be processed within 2-5 day business days of the item's restock; pre-ordered restock dates are subject to change. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 48 hours from the moment it was dispatched, please contact us at firstname.lastname@example.org.
We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be investigated and cancelled.
Incorrect Shipping Information:
If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will not be provided if any parts of the address are incorrect.
We only accept returns and exchanges on unworn, unused, and unwashed clothing. Item(s) cannot be returned if the care label has been cut/removed. All items are thoroughly inspected before any action is taken. You have 30 calendar days from the date you received your items to make a return. Orders placed separately cannot be retuned as one. Combining orders will slow down the return process. Since we process your order as soon as possible, if you have received a shipping notification, your package has already been processed and cannot be cancelled.
Want to return your items? Follow these 3 easy steps!
1) Ensure your items are refundable. We accept return within 30 days calendar of the delivery date as long as the item is unwashed, unworn and free of any stains or odors. Item must not be a final sale item.
2) Email email@example.com with your order number. We will provide you the return address. You may send it using any courier of choice. We do suggest using a tracking service; we will not be held liable for any packages that are lost enroute back to us. Unfortunately we do not offer prepaid return labels at this time.
3) Once we receive your return, we will process your return within 5-7 business days. A confirmation email will be sent to you to confirm your return.
Lost/Stolen or Damaged Packages:
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim. If you need assistance with this, please let us know.
If your package arrives and the product is damaged, please send us an e-mail immediately with your order number, which item is damaged, a description, and photographic evidence to firstname.lastname@example.org. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for packages arriving damaged must be made within 7 calendar days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
The product prices displayed on the website exclude taxes and shipping. Taxes and shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered. ICONI LLC reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.